DNAC showing internal error for WLC-9800 under inventory management.

[sandeepsingh3200]

Reason and Suggested Actions

Internal Error : NCIM12024: All information from the device could not be collected successfully or the inventory collection for this device has not yet started. It may be a temporary problem that will resolve automatically. Resync the device, if that does not resolve the problem, please contact Cisco TAC.

Impacted Applications (2)

SDA, Config Archive

---------------------------------------DNAC: version 2.3.5.6-70143

DNAC: Node : 3

WLC-9800-80 Software 17.9.4a (Running in a SSO Mode)

[marce1000]

        - FYI : https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvy88622

  M.

[balaji.bandi]

DNAC and WLC has reachability ? is this worked before and not working now ?

Try resync and check ?

[sandeepsingh3200]

Yes it has reachability. This issue started after we upgraded dnac

[balaji.bandi]

yes i have noticed myself after DNAC Upgrades many things breaks not majorly documented correctly - personal view every DNAC Upgrade is not smooth as expected - need to do lot of work.

Personally i will raise a TAC case and ask their advise, (i have removed and added and re-synched works for me when i had this issue - this is not a general practice.)

but this what it is.

[sandeepsingh3200]

Trued it multiple times and it didn’t fix the issue