Cisco File Analysis is currently unavailable [UPLOAD_FAILED]

[teevanke]

Since upgrading to v3.6.5 I cannot upload any file for analysis - i've reinstalled, tried numerous different file types etc and there is nothing wrong with login or connectivity. Any one else getting similar ? Or anyone know how to fix ? Thanks

[jofrumki]

Hello,

Can you confirm the exact time you last tried a File Analysis please? On Friday we made some adjustments to the threshold on our back end to try and mitigate this issue. 

Thanks

[teevanke]

Thanks for the reply, I've tried numerous times every day (including today), for the past week without success.

[jofrumki]

Thank you for confirming, we are monitoring the issue and will provide an update as soon as possible.

We appreciate your patience.

[jofrumki]

Hello,

Can you please test the File Analysis now and let us know the results?

Thank you

[teevanke]

Hi, I have just tried three different switch/router show tech support file uploads without success - i am getting the same error message.

Thanks.

[mbilgrav]

I am also getting major issues with this ?!
I get errors like : Cisco File Analysis: TypeError: results.push is not a function

Apr 6th 2020 3:14:29 pm (3 minutes ago)

Just uploading a ASA Showtech ...

[Viru_Rajapur]

Still the Cisco CLI analyzer file analysis is not working -> Fails with error message  "Cisco File Analysis is currently unavailable [UPLOAD_FAILED] "

Version -> v3.6.5

Kindly update when this will be resolved. Thanks.

[camilog]

I have the same problem when trying to open a crashdump file. The console shows the error "Cisco File Analysis is currently unavailable [471]"

I have tried repeatedly using windows and macos and the result is the same.

I have no problem when analyzing a "show tech-support" file.

Thanks

[john boxold]

It started working after I unchecked Automatically detect settings in Control Panel->Internet Options->Connections->LAN Settings.