03-23-2020 04:24 AM
Since upgrading to v3.6.5 I cannot upload any file for analysis - i've reinstalled, tried numerous different file types etc and there is nothing wrong with login or connectivity. Any one else getting similar ? Or anyone know how to fix ? Thanks
03-23-2020 06:29 AM
Hello,
Can you confirm the exact time you last tried a File Analysis please? On Friday we made some adjustments to the threshold on our back end to try and mitigate this issue.
Thanks
03-23-2020 07:55 AM
Thanks for the reply, I've tried numerous times every day (including today), for the past week without success.
03-23-2020 09:47 AM
Thank you for confirming, we are monitoring the issue and will provide an update as soon as possible.
We appreciate your patience.
03-24-2020 09:24 AM
Hello,
Can you please test the File Analysis now and let us know the results?
Thank you
03-24-2020 09:40 AM
Hi, I have just tried three different switch/router show tech support file uploads without success - i am getting the same error message.
Thanks.
04-06-2020 06:18 AM
I am also getting major issues with this ?!
I get errors like : Cisco File Analysis: TypeError: results.push is not a function
Apr 6th 2020 3:14:29 pm (3 minutes ago)
Just uploading a ASA Showtech ...
05-24-2020 10:22 PM
Still the Cisco CLI analyzer file analysis is not working -> Fails with error message "Cisco File Analysis is currently unavailable [UPLOAD_FAILED] "
Version -> v3.6.5
Kindly update when this will be resolved. Thanks.
06-08-2020 09:03 PM
I have the same problem when trying to open a crashdump file. The console shows the error "Cisco File Analysis is currently unavailable [471]"
I have tried repeatedly using windows and macos and the result is the same.
I have no problem when analyzing a "show tech-support" file.
Thanks
03-05-2021 12:25 PM
It started working after I unchecked Automatically detect settings in Control Panel->Internet Options->Connections->LAN Settings.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide