Since upgrading to v3.6.5 I cannot upload any file for analysis - i've reinstalled, tried numerous different file types etc and there is nothing wrong with login or connectivity. Any one else getting similar ? Or anyone know how to fix ? Thanks
Can you confirm the exact time you last tried a File Analysis please? On Friday we made some adjustments to the threshold on our back end to try and mitigate this issue.
Hi, I have just tried three different switch/router show tech support file uploads without success - i am getting the same error message.
I am also getting major issues with this ?!
I get errors like : Cisco File Analysis: TypeError: results.push is not a function
Apr 6th 2020 3:14:29 pm (3 minutes ago)
Just uploading a ASA Showtech ...
Still the Cisco CLI analyzer file analysis is not working -> Fails with error message "Cisco File Analysis is currently unavailable [UPLOAD_FAILED] "
Version -> v3.6.5
Kindly update when this will be resolved. Thanks.
I have the same problem when trying to open a crashdump file. The console shows the error "Cisco File Analysis is currently unavailable "
I have tried repeatedly using windows and macos and the result is the same.
I have no problem when analyzing a "show tech-support" file.