Can't De-register my CML 2.0 License

[gablue316]

I reinstalled CML 2.0 not thinking about the license.  I didn't realize I should have de-registered first.  So now my license is out of compliance.  I followed the instructions to de-register; however the de-registration failed at the Cisco web site.  So I can't create any simulations due to the fact that I don't have a valid license.   Also, how do I get back to the eval license temporarily until this is fixed?  Ideally I dont want to use the eval license.  I want to install my purchased license so I don't have to use the eval license.

Edited to add Screen Shot

[gablue316]

Can someone help me with this.  I need someone at Cisco to reset the license or do whatever magic they need to do to allow me to register my license.  

Thanks!

[Thomas Johnston]

The most amazing part about this product is the lack of support. Also, I got a survey which I was going to use to complain about how bad its gotten, but the SAML is broken so I can't even complain within the survey.