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Cisco Proximity Sharing Latency / Lag

We have installed a number of Webex Room Kits, and Room Kit Plus for a customer - these are registered to Pexip Cloud. They are using Cisco Proximity Application to share wirelessly from their windows laptops, but are experiencing an 6-8 second lag between the content on their laptop and it changing on screen. We thought this was network, but we have tried this on a standalone network, and are getting the same experience. 

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