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Laptop displays blank screen on TV through Proximity

bglobs3129
Level 1
Level 1

Hello,

 

I have a HP running Cisco Proximity version 3.0.2. When the laptop is on it's dock, it can display to our Cisco Room Kit Plus via Proximity. Once the laptop is undocked and docked again, the display is all black on the TV. You can still see the cursor, but everything else is blacked out. If we restart the laptop, and try it again, it works, but once we undock and dock again, the same issue happens.

1 Reply 1

Yorick Petey
Level 4
Level 4

Hello,

Did you find a solution? I have not the exact same issue but seems related. A HP Elitedesk with two screens, Proximity shares a black screen+mouse cursor only when sharing the second screen (in extended mode).

Thank you for your feedback.

Yorick