Cisco AnyConnect not working

[LucasBS]

I can't login to the AnyConnect app.

There's this stupid and completely uninformative message from the picture below.

I have no VPN on the phone, and not even google knows what Wi-Fi assistant is !

The account is OK, because it works on other phones

This is after a successfull login:

Anyone ?

[LucasBS]

Anything !?

What kind of company makes a software and don't even know what their own errors mean !?

[Kathy N.]

Hello @LucasBS.  I'm going to assume you're using an iPhone and that you installed the Cisco Secure Client app on the phone.  Would you please open Seetings then VPN & Device Management and make sure VPN is turned off/not connected?  I also found this link that has information about Apple WiFi Assist that might help:
https://support.apple.com/en-us/102228 

If none of this solves the problem, I would recommend you uninstall the app and then reinstall it.  Post back here if you have more questions or if this solves the problem.

[LucasBS]

Hello

It is an Android phone.

Not any VPN is configured or enabled

The closest equivalent to WiFi Assist is Mobile data always active, which is left disabled

Also, I never use mobile data anyway. I'm always under WiFi

I uninstalled AnyConnect multiple times to attempt to fix this

[LucasBS]

Well... Any solution ?

How can a company not know the cause of the error message of an app that they created ?

How lost must the programmers be ?

How much reliability does the company expect a client to see on a product that carries such a grotesque error ?