07-11-2019 02:08 AM
Hi,
What does critical software exception means? Thank you
Router01 uptime is 6 days, 1 hour, 15 minutes
Uptime for this control processor is 6 days, 1 hour, 18 minutes
System returned to ROM by Critical software exception, check bootflash:crashinfo_RP_00_00_20190705-153903-PHILIPP
System restarted at 15:45:55 PHILIPP Fri Jul 5 2019
System image file is "bootflash:/asr1002x-universalk9.16.07.01.SPA.bin"
Last reload reason: Critical software exception, check bootflash:crashinfo_RP_00_00_20190705-153903-PHILIPP
07-11-2019 04:27 AM - edited 07-11-2019 04:27 AM
Update the firmware.
Alternatively, raise a TAC Case and give them the crashinfo file for analysis.
07-11-2019 10:47 AM
critical software exception means software crash. You may find out the crash file in your bootflash, you just need to open a TAC case with Cisco & provide the crash file in order to find out the reason for the crash.
For your understanding, I am enclosing the link
Thank you & have a great time!!
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide