Cisco CUCM & Jabber Login Issues

[zizebra]

Hi All

Hope you might be able to point me in the right direction. I am trying to configure my profile for Jabber, i have followed countless Youtube Videos and configuration manuals. Iam not sure on what i am missing. The Jabber application seems to login but somehow loops back to login screen citing incorrect password. I can see that the password is correct because all configuration files are pulled from the server yet somehow Jabber does not login. I have attched my log file hoping someone can identify the issue.

[zizebra]

i made some progress. i removed _cisco-uds srv record from dns. Since then i can login on jabber. however the IM portion seems working but i still get an error on phone services. iam now baffled on why this works when manually configured but not through autodiscovery.  Autodiscovery gives username/password errr

[zizebra · Accepted solution]

the following seems to have solved the problem

show ctl

utils ctl update CTLFile

show ctl

found it on this forum. I could not find the stated error in my logs but i just ran the command and tested

https://community.cisco.com/t5/ip-telephony-and-phones/jabber-for-windows-error-cj-2100-2-connection-to-phone-service/td-p/3731350/page/2