CISCO-IE-3400-8T2S error: file flash installer not found

[dantewow1]

Hello. I need some help please.

On the CISCO-IE-3400-8T2S model i have the following error.

Loading Flash isntaller etc ... and then Error: file flash: installer not found or already open

This error appeared after i configured the switch, i powered it off, then i mounted it in the cabinet and then i foud out that is no longer working and LED server blinking fast.

Is there anyone who can help me with the flash rom file so i can upload back and try to fix it ?

Please check picture.

Thank you.

Andrei.

[balaji.bandi]

try emergency recovery :

https://www.cisco.com/c/en/us/td/docs/switches/lan/cisco_ie3X00/Hardware/installation/guide/emergency-recovery-ie3x00.html

[dantewow1]

Hello. 

I have tried this but nothing happend when i press the reset button for 15 seconds.

The service LED keeps blinking fast.

[liviu.gheorghe]

Also in addition to what @balaji.bandi mentioned, can you do a flash_init and after that a dir command from the boothelper prompt.

It will help determine what happened.

[dantewow1]

Hello.

I have tried your following comands but the result is:

Command not found

[Leo Laohoo]

If the switch is still in ROMMON and the firmware is in a USB flash, force the switch to boot the firmware from ROMMON:  boot usb0:filename.bin

[dantewow1]

The switch doesn’t have any sd card or usb 

the rom file is installed in internal memory

this also brand new just came from Cisco 

[Leo Laohoo]

I know what's going on ... FN74245 - Cisco Catalyst IE3200, IE3300, IE3400, and IE3400H Switches and Cisco Embedded Services 3300 Series Switches Fail to Boot Cisco IOS XE Version 17.9.4 and 17.9.5

[liviu.gheorghe · Accepted solution]

It seems that the FN74245 is what is happening like @Leo Laohoo pointed out.

You should have a valid IOS in the flash and boot it with boot system flash:<IOS_filename>

After that issue the show boot command to see what the boot variable is. If you don't have something like:

SW_TEST#sho boot
---------------------------
Switch 1
---------------------------
Current Boot Variables:
BOOT variable = flash:<IOS_filename>;

Boot Variables on next reload:
BOOT variable = flash:cat9k_lite_iosxe.17.09.05.SPA.bin;
Manual Boot = no
Enable Break = no
Boot Mode = DEVICE
iPXE Timeout = 0

Add the following in the config:

boot system flash:<IOS_filename>

Save and reload to test.

HTH

[dantewow1]

I want to thank Liviu Gheorghe for this help. With the above solution, i managed to solve the problem quickly. He is a professional and a nice guy.

Also thank you all for your involvement and help, it helped me understand what the problem is, and in the future if i encounter difficulties like this, i will know approximately what to check.