Cisco Smart Software Manager On-Prem synch issue

[andrewswanson]

Hi

I'm using Cisco Smart Software Manager On-Prem server for Catalyst switch smart licensing.

The server has been unable to sync with Cisco for a few months. When I attempt to do a full sync. I get the following error:

I'm using my CCO for this and have also tried my email address as username. A packet capture shows the SSM server connecting to cloudsso2.cisco.com.

I tried upgrading SSM on-prem from 7-201910 to 8-202102 but issue persists. Has anyone else had this issue?

Thanks
Andy

[andrewswanson]

This is now solved. I contacted TAC who confirmed Cisco SSO was reporting incorrect username or password (even though both were correct). I reset my Cisco password and synch from SSM on-prem now works.

Andy