Compatibility Between CUCM and Quality Management Administrator

[rodrigo-antunes]

I currently have a CUCM 12.5 environment running in conjunction with a Quality Management Administrator 11.5(1), I will perform a CUCM upgrade procedure and will go to version 14.0, I want to know if there is compatibility between CUCM 14 and Quality Management Administrator 11.5(1)? 

[John Steele]

Unified CCX Software Compatibility Matrix for 12.5(1) SU1 - Cisco

Cisco QM has direct dependencies upon Cisco Unified Communications Manager for CTI and SIP events. Therefore, QM compatibility with Unified CM is limited to the current Unified CM version at the time of release and at least one prior version. Previous versions of QM are not generally updated for compatibility with new versions of Unified CM. Therefore, when you plan an upgrade, consult the appropriate QM Installation Guide for Unified CM compatibility. See footnote on individual QM versions to identify the Unified Communications Manager versions that are supported by that QM.

QM is EOL by the way.  End-of-Sale and End-of-Life Announcement for Cisco Unified Workforce Optimization - Cisco

Also, why CUCM 14?  You should consider 15 as14 is EOS in 2027.