Hi,
I have Signed up for some Cisco licencing for the colaboration flex plan. with that order there is entitlements to access the associated software.
after making the purchase i have actually found that the company selling the contracts are not proper cisco partners (already paid for the service now) The contract has been created however it hasnt been associated to my company properly meaning i cant access anything. I have engaged with that company and basically getting the response of "oh it should appear" "it may take some more time" I have spoken to cisco about why im unable to access my entitlements and the reason i was given is that the support contract is not assigned to the company and it needs to be assigned in order to make it work.
So now i have a subscription licence that is burning through the subscription that im unable to use because 1. the vendor doesn't seem willing to help. 2. Dicker Data wont cooperate with me to fix it even when their branding is all over this. so not a good look professionally on their part especially given they are the ones who have likely made the mistake, I have asked them how to get around that and they said there is nothing i can do.
So are my only options hear for real to just create a new contract again?
