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How to find out if a Smart Account is already active for a customer

Dear community,

how can a customer (or we as a partner) check if there is already an existing Smart Account for this customer?

 

Thanks,

Sandra

1 Accepted Solution

Accepted Solutions

cidsinga
Cisco Employee
Cisco Employee
Check with licensing@cisco.com

View solution in original post

2 Replies 2

cidsinga
Cisco Employee
Cisco Employee
Check with licensing@cisco.com

UbboUbbens
Level 1
Level 1

Instead of having to sent an e-mail you can also check this yourself at "Request Access to an Existing Smart Account" at https://software.Cisco.com.
That is: https://rpfa.cloudapps.cisco.com/rpfa/profile/smartaccount.do?submenu=2&requestExistingAccess=yes

You fill in the customer domain and it will tell you if it exists or not.

Success!
Ubbo

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