I've got one user where internal calls are not working. When calling from an external number I can reach the users mailbox. When calling from an internal number & dialing the users extension directly I get the following message:
"Your call can not be completed as dialed. Please consult your directory & call again or ask your operator for assistance. This is a recording."
I've got a TAC case open with Cisco, but I'm not 100% familiar with the phone side of Cisco & ran into a wall with finding the specific users account in the Call Manager. I know that the users are imported from local AD to Unity & then I believe imported to the Call Manager from Unity... However, when I look at the list of 'End Users' in CM, I don't see the user in question nor my own account, so I don't believe forcing a new AD sync would resolve the issue, as my profile is still working.
Is there a way in CM to verify where CM is actually pulling the end user list from?
Is there another way to check if the specific user's profile lives anywhere in the CM system? the profile is 100% in Unity & has been re-imported and checked multiple times.
Has anyone else run into a similar issue in the past?
