03-03-2021 07:44 PM - edited 03-03-2021 08:12 PM
Hi Everybody,
I have installed the Smart Software Manager (SSM) on Prem(SSM_On-Prem_8-202010.iso)
After finished the installation, I cannot access the web gui by https://<ip-address>:8443
but i can ping and SSH the SSM IP
i realize that it looks like not listening to tcp 8443
[admin@SSM125-50 ~]$ netstat -nlp (No info could be read for "-p": geteuid()=1000 but you should be root.) Active Internet connections (only servers) Proto Recv-Q Send-Q Local Address Foreign Address State PID/Program name tcp 0 0 127.0.0.1:6379 0.0.0.0:* LISTEN - tcp 0 0 0.0.0.0:111 0.0.0.0:* LISTEN - tcp 0 0 10.254.254.254:6000 0.0.0.0:* LISTEN - tcp 0 0 0.0.0.0:22 0.0.0.0:* LISTEN - tcp6 0 0 :::111 :::* LISTEN - tcp6 0 0 :::22 :::* LISTEN - udp 0 0 0.0.0.0:111 0.0.0.0:* - udp 0 0 127.0.0.1:323 0.0.0.0:* - udp 0 0 0.0.0.0:984 0.0.0.0:* - udp6 0 0 :::111 :::* - udp6 0 0 ::1:323 :::* - udp6 0 0 :::984 :::* - Active UNIX domain sockets (only servers) Proto RefCnt Flags Type State I-Node PID/Program name Path unix 2 [ ACC ] STREAM LISTENING 8449 - /run/systemd/journal/stdout unix 2 [ ACC ] STREAM LISTENING 24852 - /var/run/vmware/guestServicePipe unix 2 [ ACC ] STREAM LISTENING 31267 - /run/docker/libnetwork/d91323c3aa3082aa7d29633a2f984e7ae095b0cfc58ca4532d177d6f9efb25a4.sock unix 2 [ ACC ] SEQPACKET LISTENING 13379 - /run/udev/control unix 2 [ ACC ] STREAM LISTENING 22854 - /var/run/docker.sock unix 2 [ ACC ] STREAM LISTENING 13381 - /run/lvm/lvmetad.socket unix 2 [ ACC ] STREAM LISTENING 22856 - /var/run/rpcbind.sock unix 2 [ ACC ] STREAM LISTENING 30044 - /run/containerd/containerd.sock unix 2 [ ACC ] STREAM LISTENING 25968 - /var/lib/gssproxy/default.sock unix 2 [ ACC ] STREAM LISTENING 25969 - /run/gssproxy.sock unix 2 [ ACC ] STREAM LISTENING 11939 - /run/systemd/private unix 2 [ ACC ] STREAM LISTENING 22965 - /run/dbus/system_bus_socket unix 2 [ ACC ] STREAM LISTENING 14775 - /run/lvm/lvmpolld.socket unix 2 [ ACC ] STREAM LISTENING 22968 - /var/run/pcscd/pcscd.comm unix 2 [ ACC ] STREAM LISTENING 31168 - /var/run/docker/metrics.soc
Anybody can help ?
Thanks in advance
04-27-2021 12:08 AM
Hi we had the exactly same problem. Please check if you have "onprem-console" available while logged in via SSH. We didn't.
After that I tried another reinstallation of SSM On Prem 8 and saw that there was a problem during executing the post installation scripts.
Something like "Bug: soft lockup - CPU#x stuck for 22s!" and then the system restarted.
This error is related to CentOS and I tried to adjust a few things on my ESXI VM like hardware level but this didn't help. A few other reinstallations run into the same error.
After digging deeper into the error I found a Reddit post which solved my error.
You have to boot from the ISO and choose the first command line which is used for installing Cisco SSM. There you have to adjust the bootstring and replace "quiet splash" by "nomodeset".
Now the execution of all post installation scripts ran without error and the web access is working fine. Also onprem-console command on CLI is available.
Good luck!
06-28-2021 11:33 AM
Ca you provide more details on this fix? I a running into the same issue...
Im not understanding where I adjust the bootstring
01-19-2022 11:56 PM
Sorry for my late reply.
Download the full package and open the document "SSM_On-Prem_8_Installation_Guide.pdf". In this document follow the teps from chapter "Manually Installing on a VM Using the .iso File (VMware ESXi)" on page 13. Open the console and start the newly created VM. Now the VM tries to boot from the ISO. You have a few seconds time until the installation automatically starts. During this time you have to press any key and stop the autmatic installation. Now you can adjust the bootstring from the first command as mentioned in my last post.
04-20-2023 04:09 AM
I am running into the same issue. So just for my clarification:
I have an empty VM, I have mounted the ISO, and the empty VM boots up from the ISO.
The first screen I get contains 3 lines:
1. Install Cisco SSM On-Prem
2. Test this media & install Cisco SSM On-Prem
3. Troubleshooting
So I hit option 1 and press Enter.
Do I need to immediately press any key just after this moment?
Or do I wait until I get the graphic interface where I fill in hostname, IP etc.. And after filling in the details and clicking "OK" button, do I then press any key to interrupt the automated install?
Thanks!
PS: do you have the reference to the reddit link? I can't seem to find it myself.
05-16-2024 08:09 AM
Super late, but I just ran into this issue myself.
When you're on the screen that displays:
1. Install Cisco SSM On-Prem
2. Test this media & install Cisco SSM On-Prem
3. Troubleshooting
Hit 'Tab' and a prompt should pop up the bottom of the screen. The last words in the string should be 'quiet splash' or 'quiet'. Replace it with nomodeset and hit enter and then proceed with the install as normal.
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