About samhopealpha

samhopealpha · 03-04-2021

Hi Everybody, I have installed the followingUCCX: 12.5.1.11001-348SocialMinor: 12.0(1)-37 After I configure the CCP Configuration in UCCX, with socialMinor IPit shows the following error Unable to communicate to the CCP running on the IP address(Hos...

samhopealpha · 03-03-2021

Hi Everybody, I have installed the Smart Software Manager (SSM) on Prem(SSM_On-Prem_8-202010.iso)After finished the installation, I cannot access the web gui by https://<ip-address>:8443but i can ping and SSH the SSM IP i realize that it looks like ...

samhopealpha · 07-03-2020

Hi everybody, Currently I am doing the Webex Teams with local CUCMThe internal connection between CUCM and Webex Team desktop client is fineHowever, if I login the Webex Teams desktop client via the Expressway.The phone service in Webex Teams desktop...

samhopealpha · 07-02-2020

Hi everybody, Recently I am going to config a Webex Teams with CUCMthat is an internal connection between CUCM and Webex teams desktop clientCalling is fine. However, the voicemail button does not come out (attached the image)If look at the Health C...

samhopealpha · 07-10-2019

Hi Everybody, I have backup the CUE 8.x file, and trying to restore to CUE 9.x but the result is failed. Any idea? or is there any requirement / document related to this scenario? Thanks in advance Sam

samhopealpha · 07-06-2020

Hi Jonathan, Thanks for the reply. Yes Oauth is involved. Just update the oAuth (set to enable) setting in CUC's Enterprise ParametersHowever, it still failed. I cannot find the document about the WebEx team on CUCAny configuration requirement for C...

samhopealpha · 11-05-2018

Thanks a lot ~! It works perfectly :)

samhopealpha · 03-22-2018

I believe that is the reason Firmware Downgrade LimitationAfter you install Firmware Release 10.3(1)SR3 on a conference phone, you cannot downgrade the firmware to a previous version.

samhopealpha · 03-21-2018

I got the same issue on yesterday, and TAC responded to ignore that fail status message, and it does not harm to 8831

samhopealpha · 03-21-2018

According to https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8831/firmware/10-3-1-sr3/cs38_b_rn-8831-8831nr-1031sr3.html Firmware Downgrade LimitationAfter you install Firmware Release 10.3(1)SR3 on a conference phone, you cannot downgr...

Member Since	‎01-15-2008 11:42 PM
Date Last Visited	‎03-07-2021 02:16 PM
Posts	271
Total Helpful Votes Received	5

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User Activity

UCCX failed to connect SocialMiner

Smart Software Manager SSM On Prem 8 web access failed

Webex Teams Desktop client not work via Expressway

Voicemail button missing in Webex Teams

Backup CUE 8.x and restore to CUE9.x failed

Re: Voicemail button missing in Webex Teams

Re: How to apply new 'Call Variables Layout' to desktop layout?

Re: registering new phone, status failed

Re: registering new phone, status failed

Re: registering new phone, status failed