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Smart Software On-Prem sync issue

Mikko Nieminen
Level 1
Level 1

Hi. I have an issue with sync (Manual and scheduled) with on-prem 7

 

issue is that on-prem cannot get response file from cisco

 

tested with curl that swapi.cisco.com and cloudsso.cisco.com are accessible

 

log entry for the issue is as follows:

docker-compose: #033[35mbackend |#033[0m [SyncWorker 84bee26760749354a1ad0cda] Sync::UpstreamSatelliteService failed to download_sync_file. Unknown

 

With manual file sync i can upload sync request but when trying to download it I get server error 500

 

Any ideas?

 

With regards

Mikko

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