Unable to fully uninstall WEBEX

[JaLe]

Hi,

Ive been trying to fully uninstal webex from PC for several days. 

The thing is i neet to install newer version of webex. Ive been running version 40_9_8_3. I did uninstall it but the installer of the version 44 says that the other version is still on the PC.

Ive tried to serch registry entries if there are some leftovers but i didnt find anything. Ive tried to use webexRemovalTool but that didnt solve the problem either.

Any idea what could solve this?

Thanks!

[Gopinath_Pigili]

Hello JaLe,

Please follow the steps below to uninstall the software.....

https://help.webex.com/en-us/article/WBX19806/How-Do-I-Uninstall-Webex-Software-on-Microsoft-Windows?

Restart your pc once older version is uninstalled.....then login back and try to install the new version....I hope this will solve the issue...

Best regards
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[JaLe]

Thanks for your respond. But Ive already done this. Acually this was the 1st thing I did. 

I dont see any of these 

• Cisco Webex Meetings Desktop App
• Cisco Webex Meetings

In programms and features even though the installer of version 44 says that the other version is installed.

[Gopinath_Pigili · Accepted solution]

Hi JaLe,

Since, you already tried with webexRemovalTool....I suggest you go through following link...it may help you to fix the issue...

https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

Best regards
******* If This Helps, Please Rate *******

[JaLe]

Thx for your help. This work me.

There were some registry entries in this path HKCU:\SOFTWARE\MICROSOFT\INSTALLER\PRODUCTS\C21D91946EAEE0957B033B8C2C9E2766

That prevented the instalation of newer version.

Thank you.

[Gopinath_Pigili]

Nice to hear that your issue is resolved..!!

Have a wonderful day..!!

Thanks