Webex question

[zolepcolek]

Anytime someone calls me from an anonymous number or someone not displaying caller ID my phone won’t even receive the ring, and won’t have the option to accept/reject the call. It just shows as missed call.

In the anonymous callers end, when they call me it just sounds like fast busy-like beeping, but doesn’t even go to voicemail almost like the call fails to go through.

In settings on both Webex and my phone, the anonymous call rejection setting is turned off.

Any advice how to fix?

[Stefan Mihajlov]

@zolepcolek 

What you’re seeing is usually caused by anonymous call rejection at the service side, not in the Webex app itself. Even if you have “anonymous call rejection” toggled off in the app and device, the carrier or your Webex Calling admin may have it enabled at the organization / location / user level in Control Hub.

A couple of things to check:

• Ask your admin to verify in Control Hub → Users → Calling Settings that Reject Anonymous Calls is disabled.

• Also check the location-level calling features; some providers enforce anonymous blocking by default.

• If this is Webex app with BroadWorks or a partner carrier, the setting may be managed directly on the carrier platform.