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Getting and error when posting

Scott Fella
Hall of Fame
Hall of Fame

Last night and this morning I'm getting an error while trying to reply to post. Here is the error I'm seeing.

Sent from Cisco Technical Support iPhone App

-Scott
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5 Replies 5

David Dube
Cisco Employee
Cisco Employee

Hi Scott,

I just wanted to confirm the only issue you were having was with just posting the content.

It sounds like you were still able to migrate from discussion to discussion, or even access other content within the app (videos, feeds, podcasts, product information)... is that correct?

Dave

That is correct. It's not happening as much as when I initially posted. I do get an error, my workaround is to select all, go back and select the post and then reply again.

Sent from Cisco Technical Support iPhone App

-Scott
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Hi Scott,

In looking at the logs, Jive is throwing exceptions... I'll have to engage the CSC team to investigate.

Regards,

Dave

Thanks for looking into it.

Sent from Cisco Technical Support iPhone App

-Scott
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Hi Scott,

We had known issue on the CSC site from Oct 22-23rd with users not being able to reply to discussions,. It has been fixed since then. Could you please verify as well.

Thanks,

Amy Chang