iPhone app: Group's TAC cases not visible?

[mannionpatrick]

Hi -

I've realized that only my TAC cases show up in the Cisco Technical Support iPhone app, and not my whole team's. Is there a way to enable that?

[David Dube · Accepted solution]

Hi Patrick,

Thanks for the suggestion! It turns out your timing is spot on... we're evaluating and prioritiing this capability (essentially case search) along with other capabilities (ex: case opening).

Would you be willing to chat live about this further? I'll send you an email directly, and see if we can find a convenient time.

Thanks!

Dave

[Sharky1337]

Hello,

I would also highly appriciate this feature (search). I have to manage a lot of cases but I only can see cases I have created by myself.

regards, Sebastian

[David Dube]

Thanks for the feedback Sebastian! I'll be sure to also include your comments within the requirements docs.

If there are others who specifically need this capability, feel free to respond to this thread with your request, and a few sentances describing how this feature can improve your daily workflow.

Regards,

Dave