cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

If your Cloud Collaboration question is not answered quickly, please email devsupport@webex.com for additional help

238
Views
0
Helpful
1
Replies
jacovmosto
Enthusiast

Retrieve Support Center chats using APIs

Hi

Is there a way to retrieve a Support Center session's chats using APIs?

Thank you

Jacov

1 ACCEPTED SOLUTION

Accepted Solutions
nmorrow
Cisco Employee

Hello,

     NBR API is capable of extracting chat data out of recorded sessions. You can find reference material for NBR API on the meeting service API developer portal (www.webexdeveloper.com). You would be looking at methods named getMeetingXml and getSCXml. When you are ready to test NBR API, you will want to contact webex-meetings-api-dev@cisco.com to request your NBR service URL, you will need to provide your WebEx site URL to obtain this value.

View solution in original post

1 REPLY 1
nmorrow
Cisco Employee

Hello,

     NBR API is capable of extracting chat data out of recorded sessions. You can find reference material for NBR API on the meeting service API developer portal (www.webexdeveloper.com). You would be looking at methods named getMeetingXml and getSCXml. When you are ready to test NBR API, you will want to contact webex-meetings-api-dev@cisco.com to request your NBR service URL, you will need to provide your WebEx site URL to obtain this value.

View solution in original post

Content for Community-Ad

This widget could not be displayed.