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Using URI for attendees.

techslusk
Level 1
Level 1

em ‎02-07-2017 09:47 AM

I have noticed after adding URI to webex cloud that only the host is able to use this feature when calling into a webex cloud session.  If you are an attendee with URIs, the dropdown is not populated.  This is very frustrating for the people joining the meeting as they are not able to use their video endpoints unless they manually type this in.

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ryanhunt
Level 5
Level 5

em ‎02-08-2017 10:42 AM

I dont understand the issue; whats the URI your using? Can you provide any screenshots?

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techslusk
Level 1
Level 1
Em resposta a ryanhunt

em ‎02-09-2017 07:48 AM

Here is where the settings for the USERs URI are added

User URI Settings.png

Here is where I am the Host and you can see there are URIs available.

Webex as Host showing URI.png

Edit URI window as host

Webex as host showing URI in manage.png

No URI as Attendee.  The dropdown was clicked when I took the screenshot.

Webex as Attendee showing no URI.png

Edit URI window as Attendee


Webex as Attendee showing no URI in manage.png



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ryanhunt
Level 5
Level 5
Em resposta a techslusk

em ‎02-09-2017 11:22 AM

This is not related to the WebEx Development API's, please reach out to support.webex.com for assistance with this particular problem

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