WebEx XML Password Authentication Not Working, Suddenly shows 403 Forbidden

webmeeting · ‎09-20-2019

Hello,

I've been using Password Authentication with no problem before but suddenly, all XML requests to API URL https://sitename.webex.com/WBXService/XMLService returns 403 Forbidden error. Were there any changes with the authentication process that aren't documented from the API guide site?

This is the example format I am sending to the API URL:

<?xml version="1.0" encoding="UTF-8"?>
<serv:message xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
     xmlns:serv="http://www.webex.com/schemas/2002/06/service"
     xsi:schemaLocation="http://www.webex.com/schemas/2002/06/service
     http://www.webex.com/schemas/2002/06/service/service.xsd">

  <header>
     <securityContext>
         <webExID>{webExIDemail}</webExID>
         <siteName>{webExSiteURL}</siteName>
         <password>{webExIDpassword}</password>
     </securityContext>
  </header>
  <body>
    <bodyContent xsi:type="java:com.webex.service.binding.site.GetSite">
    	<returnSettings>
            <eventCenter>true</eventCenter>
        </returnSettings>
    </bodyContent>
  </body>
</serv:message>

Any help would be greatly appreciated.

Thank you!

nmorrow · ‎09-20-2019

Hello,

XML API returns error codes with HTTP 200 response, 403 is not usually returned and may be a proxy error. This might also happen in certain cases where you attempt to use a legacy function on a control Hub managed site that does not support the requested function. Can you test on DMZ or separate network? If still experiencing issues, can you message devsupport@webex.com with your actual XML document and service URL so you don't have to share private information on the public forum?