Hosted Services Issues

[giacomos]

Good day everyone,

We are currently experiencing an issue with multiple hosted services and configuration fetches from Dashboard.

The impacted services would include:

- Device configuration fetch (all devices)

- Client VPN with Meraki Authentication

- Systems Manager enrollment (if gated behind Meraki Authentication)

- SSID scheduling

- Any other service using Meraki Authentication

- Site to Site VPNs in a few shards

Our teams are aware and are working to resolve this as promptly as possible.

The waiting times calling in are currently extended.

We will provide further updates here as we receive them.

Many thanks.

Giac

Cisco Meraki Support

[JRMcGee1]

@itxpt

I agree!! Our wifi is still down......

[giacomos]

Hello @abdunin ,

I hear you and passed the feedback to our Dashboard team.

Thank you for your patience.

Giac

Meraki Support

[AlphacomItalia]

How long do you think it will be solved?

[itxpt]

From Meraki Support:

Hello Steve

I am really sorry to hear that your attorney's are impacted by this issue, we don't currently have an ETA. I would strongly encourage you to seek an alternative form of having colleagues meet if possible, I am sorry for the inconvenience this has caused you and your team.

Thank you, and I look forward to your response!

...go to the cloud they said, it'll be great...ha!

[abdunin]

This has to be related, a customers MX250 just completely went unreacheable, we could not reach it from the dashboard or ping it by the local LAN IP. We had to reboot it for the internet to come back on at the location and for it to be reachable via LAN.

Now the light is rainbowing but internet is working. I'm assuming its trying to get the config.

[Kluck]

Would this issue cause client VPN authentication to fail?

[itxpt]

Client VPN is affected.

[jryanhill]

Since this issue is not resolved, can we remove this from being "Solved"? This is the only public source of information without having to wait an hour+ to get an answer from Meraki Support.

[giacomos]

Thank you for pointing it out @jryanhill , rectified.

[Jayt2]

I'm new to Meraki. Only use AP's but we use 800 of them in our county .gov network. I'm not impressed with communication so far.

[inderdeepsingh1]

@Jayt1 : I understand your pain, the issue is its world wide and so many customers are effective, so taking time, Be patience, soon somebody come up to you !

[Jayt2]

This is exactly my problem. The SSID's with no schedule are working fine.

"all my SSID's that are tied to a schedule have not been enabled during their scheduled time. However, all the ones that didn't have a schedule were unaffected. "

[Diego Romero Monfort]

all my VPN: tunnel data to a concentrator ssid continue failing

[Maurice_Fellay]

Hi, does this issue also affect Site 2 Site VPN with Meraki appliances on different organizations and Site 2 Site VPN to non meraki appiances?

[JR_NYC]

We have a site to site between two MX84's and the link has been fine.