Hosted Services Issues

[giacomos]

Good day everyone,

We are currently experiencing an issue with multiple hosted services and configuration fetches from Dashboard.

The impacted services would include:

- Device configuration fetch (all devices)

- Client VPN with Meraki Authentication

- Systems Manager enrollment (if gated behind Meraki Authentication)

- SSID scheduling

- Any other service using Meraki Authentication

- Site to Site VPNs in a few shards

Our teams are aware and are working to resolve this as promptly as possible.

The waiting times calling in are currently extended.

We will provide further updates here as we receive them.

Many thanks.

Giac

Cisco Meraki Support

[Jayt2]

Once this gets sorted out, I'd like to know why this is effecting our local SSID clients from connecting via our local NAT network. New to Meraki.

Thanks

[sixgigdan]

Do we have any kind of ETA on successful resolution of this issue?

Also.....WHY DON'T YOU HAVE A STATUS PAGE?!

[jmalick0001]

Agreed. Such a simple thing as most all cloud providers have.

[giacomos]

Hey @sixgigdan ,

Not yet unfortunately, but we have multiple teams assisting to resolve this as soon as possible.

A root cause has been identified and we are currently working on a fix.

I hear your feedback with the Status page and will ensure I raise it up.

Many thanks for your patience everyone.

Giac

Meraki Support

[TrevorB]

Not having an ETA for essentially a full stop of service is incredibly concerning. Some businesses have no other recourse in accessing local resources in areas with a WFH order. There are no status updates, and nothing to indicate progress aside from a green banner at the top of the cloud portal. I have nothing to provide our team in regards to when to expect service restoration.

[micronet_info]

We have a venue with more than 1000 guest with no internet connection and can't take any payments as we don't have any internet.

2x Meraki MX 250 and 8 x Meraki MS250-48LP along with 20+ AP's are all useless as firewalls are out of config and we can't bring them online (firewall rules).

@giacomos We need an ETA and get this fixed as soon as possible.

[inderdeepsingh1]

@micronet_info : Meraki is all together working on the issue on high priority and will soon update with the ETA @giacomos

[abdunin]

And why is the alert for this outage on the Meraki dashboard in green? That typically indicates a non-critical message. We're currently unable to configure our firewalls, config out of date for the last 45 mins.

[itxpt]

This is taking way too long, for a top tier support company this should have been fixed by now, lots of folks riding on this and are now dead in the water.

[giacomos]

Hey @itxpt ,

We hear you loud and clear. We have dedicated all the resources to get this resolved and it is treated with the outmost urgency.

I look forward to get you all some good news as soon as possible.

Giac

Meraki Support

[micronet_info]

Perfect timing where our firewalls were pushing a change and now dashboard not available.

Our business is greatly affected by this as firewalls can't replicate with dashboard, we don't have any internet.

We need an ETA and a status page ASAP.

[Techbull]

@giacomos

I assume you may create a list of issues related to this outage so I would like to add that all my SSID's that are tied to a schedule have not been enabled during their scheduled time. However, all the ones that didn't have a schedule were unaffected.

I'd also like to add a vote to the status page, it would be much more helpful than the community for this type of issue.

[inderdeepsingh1]

@Techbull : I would recommend, Lets list out all issues from everybody here and will check is that related to the hosted services issue.

[giacomos]

Hey @Techbull ,

The SSID availability is pushed from Cloud , so it is going to be impacted by the outage at this moment.

Thank you for adding it here!

Giac

Meraki Support