Hosted Services Issues

[giacomos]

Good day everyone,

We are currently experiencing an issue with multiple hosted services and configuration fetches from Dashboard.

The impacted services would include:

- Device configuration fetch (all devices)

- Client VPN with Meraki Authentication

- Systems Manager enrollment (if gated behind Meraki Authentication)

- SSID scheduling

- Any other service using Meraki Authentication

- Site to Site VPNs in a few shards

Our teams are aware and are working to resolve this as promptly as possible.

The waiting times calling in are currently extended.

We will provide further updates here as we receive them.

Many thanks.

Giac

Cisco Meraki Support

[Accuratecontrols]

We are still getting server errors when attempting to register devices in System Mananger.

[JRMcGee1]

From CISCO Meraki today............

Dear Cisco Meraki Customer,

On Thursday, August 5, 2021, at 12:00 pm UTC, Cisco Meraki encountered a problem with a certificate expiration that impacted certain cloud-based services, including device configuration, SSID availability, Meraki Authentication, Systems Manager, MV cloud archive, and MT sensor data.

Our engineering teams isolated the problem and renewed the certificate. Services were fully restored at 4:40 pm UTC. Our team is actively working to add additional safeguards to avoid these occurrences in the future

We apologize for any inconvenience this may have caused and thank you for your patience. Should you have any questions or concerns about this update.

Sincerely,
The Cisco Meraki Team

[eyre-jr]

Looks like it probably went out to all customers, but is just a copy & paste of GiacomoS' post above.

FYI - you may want to remove the link in your message, as it exposes your email address/employer identity

[giacomos]

@Accuratecontrols I'd encourage you to get in touch with our Support team as the issue may be different/unrelated to yesterday's events.

Many thanks!

Giac

[CFMoreu]

Hi to everyone,

First of all, thanks for implementing the solution, our WFO workers are now able to connect through the customer's VPN with Meraki authentication.

But we have lost more than half a day of work due to this problem.

We are a company with very tight deadlines, so this kind of problem preventing our employees from working without an estimated delivery time is very frustrating.

This has had a direct impact on deliveries to our customers.

In order to maintain confidence in your services and products as Meraki customers, and as @SanketKosrabe has posted here, we request the following:

1. Adequate information from RCA regarding the root cause of this outage, the fix that has been applied.
2. A status page as other Cisco services already have, as other Meraki customers have already requested.
3. A proper style indicator (RED in color) in the control panel with a link to the requested Meraki status page, when a future problem appears (hopefully not).

We have already posted this in our internal case 06842076