Major Outage

[Philip D'Ath]

I am seeing across many shards an outage in the dashboard functionality. We can't bring up clients or their networks or see their devices.

I have contacted support and they have confirmed there is an issue.

[alexsm]

The Meraki cloud engineering and PM team are still investigating this issue. We believe this is resolved now but are still digging into the root cause. I will update this thread later when we have more information.

[alexsm · Accepted solution]

After an internal investigation, Cisco Meraki has found the source of the problem which caused an outage of the Meraki dashboard between 9pm and 10:30pm PDT on 8/12. We found that errors in the integration process for dashboard resulted in frontend code being deployed which was no longer compatible with the dashboard application and backend. This issue was resolved and the processes that allowed this issue are currently being improved to prevent problems like this in the future.

[j.beckner]

Is there some kind of independent Meraki status page to get info on outages like this?

[Philip D'Ath]

That would be a great idea!

[Christian_Ney]

What about monitoring with statuspage.io for example?

[JosueHDZ]

En México tuvimos la misma afectación se escalo con el soporte de Cisco Meraki y nos comentan lo siguiente.

Saludos,

Gracias por contactar soporte Cisco Meraki!

El problema de visibilidad al portal de Dashboard se debió a problemas en nuestro backend registrados en el día de ayer alrededor de las 21:50 PDT. El problema fue rectificado y los servicios re-establecidos nuevamente.

Favor de notar que durante esta eventualidad los equipos no perdieron funcionalidad, solo el acceso a la plataforma de configuración estaba fuera de servicio.

Si tienes alguna pregunta al respecto no dudes en contactarnos.

[BlakeRichardson]

Sounds like yesterday was a good excercise in maintenance mangement for everyone. Hope you all had good plans in place 😛