Switch Management Page keeps reloading in a constant loop

[sslayton]

When trying to click on any switch to manage it, the page loads but then reloads and it does this every 2 seconds and only way to get out of the loop is to close out site.

I have tried clearing cache, using different browsers, using old version, using new version and nothing seems to work.

All other pages work fine, only the switch pages is doing this.

[BMitch]

I am having the exact same problem. I am not clear based on the latest updates if deleting and recreating the admin credentials fixed everything or just moved it to the Inventory and Network pages. I have tried everything suggested, clear cookies, incognito, different browsers, new browsers, etc...

Do we have a definitive fix?

[sslayton]

The deleting/recreating admin creds fixed my switch management pages from ding it but the Inventory and add devices pages are still doing this. I have sent HAR files and video of it to Meraki support and they are still trying to figure this one out.

[BMitch]

Thanks for the quick response as this makes managing my switches near impossible at the moment. I have to pick the exact moment to stop the page loading and then pray I can get to the section I need to update before it decides to reload again.

[spaladug]

@BMitch @sslayton Do you experience the issue on those same pages when viewing dashboard when connected to a different network (for example mobile hotspot)? Trying to rule out a firewall issue.

[sslayton]

Yes I have tried it on phone hotspot as well as at home... same results

Being as only a couple pages does this and not all of the rest, I would not think it is a firewall issue.

[BMitch]

I have tried it on 4 different networks, all with the same result. I can see that there is an updated login page, based on screenshots, but I can't figure out a way to get to the "new" page.

[sslayton]

I have tried old version and the new version and they both do the same thing on the page reloads for me.
I am currently on the new version.... for me to get back to old version, I click on Global Overview at far top left, then Monitor>Overview. Then far top righthand side it says, view old version.

[BMitch]

@spaladug - If you can kindly point me in the direction of any firewall rules we would need to have defined, that would be great. Two wireless hotspot networks did not correct the problem but worth confirming we have everything set on our side. Thanks!

[spaladug]

@BMitch Could you open a support case so we can triage your specific issue as well? The reason I asked to see if there is a possibility of a firewall blocking some traffic is that how some pages have implemented the tracking of if a user opted into the new version of a page could lead to a lack of a response from the server side causing a redirect loop.

[sslayton]

@spaladug is there an updated list of URLs to add to the firewalls? I tried once again this morning on my mobile hotspot and it is working as it should.

[roland.hollatz1]

Hi,

I've the problem only on the Switch side and only, if I am connected to the network Onsite. If I connect to the dashboard from a mobile hotspot or another (home/buisness) network, everything is fine.

[sslayton]

Thanks @roland.hollatz1 for sharing this. I tried again this morning on my mobile hotspot and all pages now work as they should when I am connected that way.

The deleting/adding my admin account on the Meraki portal fixed the switches pages but did not fix the Inventory and add devices pages. These are still in the reloading loop when connected to my work network.

[spaladug]

@BMitch @sslayton @roland.hollatz1 can you please allow traffic to app.launchdarkly.com on your business network and let me know if that resolves the redirect looping on those pages when connected to the business network?

[sslayton]

Adding app.launchdarkly.com to our firewalls whitelist fixed the issue.

[spaladug]

Thank you @sslayton for confirming that resolved your issue. We will work on architecting those pages to gracefully handle no response from Launch Darkly so it does not need to be allowed by upstream firewalls.