Dear Valued Cisco Cloudlock User,
This notice is to inform you about an upcoming change in the way you receive and engage with Cloudlock technical support.
On April 28, 2025, we will transition our technical support platforms to align with Cisco’s standard support tools and processes. This change is aimed at ensuring a seamless and consistent customer experience across various Cisco products and services, now including Cloudlock.
You may still open a support case by sending an email to [email protected].
What to Expect
If you have a Cisco Customer Identity (CCO ID) Profile, you can now view your support cases via self-service through Cisco Support Assistant (CSA). Through CSA you can:
- Get the status of a service request
- Update your cases and upload attachments
- Modify case severity, or escalate or close case
- Subscribe for case summary and status and severity updates
- Get contextual proactive TAC (Technical Assistance Center) alerts on topics such as trending issues and tool and article updates
If you do not have a Cisco Customer Identity (CCO ID) Profile you can find detailed information on the registration process here.
Why the Change?
Cisco strives to create a consistent and excellent support experience across its products. Migrating Cloudlock to Cisco support tools will yield better overall outcomes for our customers when they require technical support.
Thank you for your continued trust and partnership as we work together to deliver exceptional experiences with Cloudlock.
