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July 14th Update: Added link to Support Transition FAQ.
This is a reminder of an upcoming change in the way you receive and engage with Umbrella technical support. On August 9, 2025, we will transition our technical support platforms to align with...
Effective July 10, 2025: the OpenDNS service has been reactivated in Belgium following a decision by the Brussels court to suspend enforcement of the order requiring Cisco to implement DNS blocking measures. The suspension of the order is pending a ...
Dear Valued Cisco Cloudlock User,This notice is to inform you about an upcoming change in the way you receive and engage with Cloudlock technical support.On April 28, 2025, we will transition our technical support platforms to align with Cisco’s st...
Hi there,
Thank you for contacting Umbrella Support and sorry to hear that you are having issues. It sounds like IP address may have changed but our service was not updated with your current IP. To keep your IP up to date on our service, please use...
Hi there,
Unfortunately, there is no API available to self-provision mobile devices. And you are correct, If you use the same link to provision, they will all end up with the same profile. With regards to mass provisioning, unfortunately, there isn...
Hi Misterhmms,
Thank you for your patience on this one. I have gone in and updated the classification of PORNHDX.TV and JAVHDX.TV to be both pornography and nudity. As noted by mattwilson9090, these sites have not received enough votes to be brought...
Hi,
I just sent you a reply with some instructions on troubleshooting this issue and I'll correspond with you through our ticketing system.
Tom ChanCustomer Support RepresentativeOpenDNS, Inc
It sounds like your network IP address may have changed. Can you confirm that you have the OpenDNS dynamic Updater tool running? It can be found at https://support.opendns.com/entries/23282614-Where-do-I-download-an-OpenDNS-Dynamic-IP-updater-clien...
