access to meeting number fail ...CWMS version 2.5.1.216.B-AE

[shohamshalom]

hi all

i need some assistance to understand very strange issue.

when i create session and try to get in the room with the meeting number ,the cucm annunciator annunce that call cant be complited as dial

(like css permitions) ,but i have all the permitions i need in the cucm manager in the sip trunk and the webex route pattern .

any ideas??

thanks

shoham

[dpetrovi]

Hi Shoham,

What is the size of your deployment? Do you have High Availability?

Please, check this document for details on configuring CUCM integration with CWMS as well as configuring Audio on CWMS:

Configuring CUCM:   http://www.cisco.com/c/en/us/td/docs/collaboration/CWMS/2_5/Planning_Guide/Planning_Guide/Planning_Guide_chapter_0111.html

Configuring Audio on CWMS:   http://www.cisco.com/c/en/us/td/docs/collaboration/CWMS/2_5/Administration_Guide/Administration_Guide/Administration_Guide_chapter_01111.html#concept_E69FB796F3CA4D8CBFF3E4E0A5014ADE

These two documents should have all the information about configuring CUCM and CWMS. 

I hope this will be of help.

-Dejan

[shohamshalom]

hi Dejan

no high availability deployment ,single server only.

i have 250 simultaneous users only

everything works fine and that issue also works few days ago...

i m not sure what happend...

any specific idea??

tk

shoham

[dpetrovi]

Hi Shoham,

Try resetting SIP trunks on CUCM. The message you are getting is not played by CWMS, but by CUCM. It seems like CUCM doesn't know how to route the call properly to CWMS. If everything was configured properly and suddenly stopped working without any changes, I would try to reset SIP trunks (Load Balancer and Application Point SIP trunks) and double check Route Pattern.

I hope this will help.

-Dejan