Account is not authorized

jkent · ‎01-04-2018

I have a user whose Jabber stopped working. When he tried to log in it says his account is not authorized. When I look in the administrator console I see his account is active. I have reset Jabber Client, UNinstalled and Re-installed the client. Disabled and re-enabled his account and the same thing.

Jabber Client Version 11.8.5.54376

Jaime Valencia · ‎01-04-2018

Do you use cloud or on-prem IM&P?

If you use cloud, you want to reach out to the WebEx support team.

HTH

java

if this helps, please rate

Stephanie Knoop · ‎01-24-2018

I am suddenly having this issue, too. As cloud service support stinks, I'd like to know if anyone has an answer for why this happens. I suspect this is relate to CI integration (Spark) and shared credentialing/messed up database sync, but it would be great to hear of any successful resolutions. Thank you.

jkent · ‎01-24-2018

Reset the Jabber Password

Stephanie Knoop · ‎01-24-2018

Hi. So, if you are saying this fixed it, do you know why it is occurring? If the password expired, shouldn't the user have received a message on client logon, or is this new behavior with CI integration?