Cannot Call to Webex from phone

[Mehran Manshadi]

Hello 

I'm beginner with Webex and Collaboration and I'm very interesting to work with it. I installed Webex. I could setup a meeting. I can call others from Webex to join a meeting but, when I call Webex number from a phone (from internal dn, not from PSTN) to join a meeting, after webex greeting the call disconnect. Actually when I enter the meeting number and then # the call would disconnect. Please help me and guide where is my mistake? 

My webex version is 2.5.1

CUCM version is 11.0.1

[dpetrovi · Accepted solution]

Hi Mehran,

Please, reference this post and let me know if it helps in resolving your issue:

https://supportforums.cisco.com/discussion/12910401/cwms-call-drop-after-meeting-id-entered

Kind regards,

-Dejan

[Mehran Manshadi]

Hi dpetrovi 

Thanks for your guide. I found my mistake from your link.Thank you so much. These two things resolve my problem:

1. Rerouting Calling Search Space

2. Out-Of-Dialog Refer Calling Search Space

Best regards :)

[dpetrovi]

Great, Mehran.

I am glad I was able to help.

-Dejan