09-03-2019 12:17 AM
It seems that I am missing something, as I cannot control the IP Phone with Jabber. When I choose: "Use my desk phone for calls", the CSF device in CUCM is changing status to "Unregistered". In the Accounts menu from Jabber I have: The connection with the Server cannot be established, (Tel Services-screenshot below). If I use my computer for calls all is working fine.
Allow of Control of Device from CTI is checked, On the User Page, the Home Cluster and CM IM and Presence checked, Controlled Devices checked, UC Profile checked, Permissions checked, Line associated accordingly.
any idea please, what am I missing?
Many thanks
Regards
09-03-2019 02:55 AM
09-03-2019 03:18 AM
Hi Alexey,
thanks for your answer.
It makes sense for the "Unregistered" status indeed.
I am using an 8841 and the permissions for
Standard CTI Allow Control of Phones supporting Connected Xfer and conf
Standard CTI Allow Control of Phones supporting Rollover Mode
are allocated.
cmd netstat | find "2748" has an empty output, so there is no CTI Connection.
I used this doc to check if the Jabber CTI service is added and that the device is enabled for CTI:
Should I check with the FW team if the port 2748 is blocked by FW, or what do you recommend?
Many thanks,
Dani
09-03-2019 03:37 AM
UPDATE:
netstat ¦ find "2748"
TCP x.x.x.x(ip) servname: 2748 TIME_WAIT
just an update, while "use my desk phone for calls" selected, I get the output above from netstat
09-03-2019 04:02 AM
09-03-2019 04:28 AM
"Allow of Control of Device from CTI":
on the CSF Device Page ok
on the SEP Device Page ok
on the User Page (ExtMob) - not sure if it should be checked here, but I did it anyway.
I do not really understand where this is located:
"Allow of Control of Device from CTI" is checked under "user settings", under the "DN" of the primary line of the Phone.
Thanks,
Dani
09-03-2019 04:30 AM
Yes, sorry on the EM is not needed, but on the DN the Allow Control is checked
09-03-2019 04:36 AM
09-03-2019 05:12 AM
09-03-2019 07:09 AM
09-04-2019 12:27 AM
Hi Alexey,
It seems that:
the user should not be associated to the Standard CTI Secure Connection group:
I had all the Groups assigned to my user and after removing the Standard CTI Secure Connection group, the issue was resolved and I can control the Desk Phone in Jabber.
I do not have a full explanation for this, I still have to do some research though...
I did not collect yet the CTI Manager Logs, but it would be interesting to see how this error look like in the logs, it is on my to do list.
Many thanks for your replies to my post yesterday and for your support.
Regards,
Thanks for replying to my post yesterday, it was helpful
09-11-2019 11:49 PM
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide