For best user experience with Cisco Jabber 9.2(windows), end users need to have call control capability from headsets
With Cisco Jabber 9.2, one can do call control (Answer call, End call, Mute / Unmute, Change Volume) with Jabra headsets (www.jabra.com/cisco)
For call control you need to do following:
- Get Jabra PC Suite 2.11.3231 and higher
- Get Jabra headsets (FREE for your pilot or deployments, certain condition apply, see below)
- Enable Accessory Manager from Cisco CUCM (see Cisco Jabber 9.2 release notes and Jabber installation doc)
1. Jabra PC Suite
Jabra PC Suite 2.11.3231 can be downloaded FREE from http://www.jabra.com/Support/jabra-PC-suite
2. Get Jabra Headset
If you are installing Jabber or doing pilot Cisco Jabber you can get upto 5 FREE Jabra devices: http://www.jabra.com/campaigns/cisco-jabber-pilot
Look into webpage for more details. Min company size need to be 500 users
3. Enable Accessory Manager from Cisco CUCM
By default, Accessory Manager is disable in Cisco Jabber. This can be enable from Cisco CUCM. Below is link for more information on how to enable acessory manager
http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_2/JABW_BK_CAAD3F25_00_cisco-jabber-for-windows-release-notes_chapter_00.html#JABW_RF_AF0754EB_00
Alternatively, you can also look at attached document, which describe step by step process to enable Accessory Manager from Cisco CUCM
Below is U-Tube Video for Call Control Demo with Cisco Jabber 9.2 (windows) and Jabra headsets
http://youtu.be/GjJdb2Ri95g
If you need any help or have any questions feel free to reach out to me (rtandon@jabra.com)
