cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
769
Views
0
Helpful
7
Replies
Highlighted

Cisco Jabber for iPhone running IOS 10 Phone service not connected

We have iPhone 6S running ios 10 and we cisco jabber IM and presence 11.0 server and cisco jabber client 11.8  IM and presence service and voice mail service connected with no problem the issue is that phone service never get connected  we got the error some time

"can not communicate with CUCM"

and some time " can not get device configuration"

I appreciate assistance?

Regards and thanks

7 REPLIES 7
Highlighted
Hall of Fame Cisco Employee

What troubleshooting have you done so far?

HTH

java

if this helps, please rate
Highlighted

- Well Android Phone registered successfully

- Tried from different iPhone devices and the same behaviour

- Check device configuration on CUCM and nothing there.

- I collected PTR and I see the below error :

"[ice/TelephonyAdapterServerHealth.cpp(66)] [jcf.tel.adapter] [getConnectionIpProtocol] - No connected ConnectionInfo of type: [eSIP]. Could not determine connection IP Protocol"

Regards,,,,

Highlighted

With the same user/pwd it works on android?

Do you have BOT and TCT devices for that same user?

HTH

java

if this helps, please rate
Highlighted

- yes Jamie for the same user we are testing

- yes we have BOT and TCT for that user and CSF device for Desktop the issue only happen with iPhone and we are registering  through expressway

CSF and Android work but iPhone do not work.

Highlighted

Then you want to review EXP-C/EXP-E logs as well, and not only the PRT.

Does this work internally?

HTH

java

if this helps, please rate
Highlighted

I will check and I will update you I did not test internally as we have no wifi internally

Highlighted

Hi,

did you solved the issue with iphone ? we see the same error in PRT

- Alex