04-25-2012 09:58 AM - edited 03-17-2019 02:18 PM
Hello to all ,
I have CUCM 8.6.2.20000-2 and Presence 8.6.2.10000-44 and I have install Cisco Jabber for Windows (
CiscoJabber-Install-ffr.9-0-1.zip ) in 3 PCs . At the last of the PC the Jabber only can chat but not place calls , the Cisco Framework can not register and the menu is shorter than others .
Can you give some advice ?
Thanks and best regards
Hugo Baez
04-27-2012 10:37 AM
Hi Hugo,
If just one of your users cannot make calls, it is likely that they are not provisioned for telephony. Check 1) that they have a valid device in CUCM, 2) that their licensing is correct in CUP and 3) that directory integration is working, e.g. search directory (they must be on the domain).
thanks,
Rob.
04-27-2012 10:50 AM
Robert ,
I found the solution few minutes ago , the problem was in Application ...Cisco Personal Communicator ....User Settings ...CTI gateway Profile , the user have not CTI profile , then i add the cti profile and now ITS OK .
Thanks and best regards
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