I'm experiencing the issue where Cisco Jabber does not render text throughout my enterprise. This started in June/July of 2016 and I still haven't found a resolution.
I've reached out to Cisco support and their engineer with very little support. (at least I feel support was sub par).
The issue cannot be recreated on demand that that makes it extremely difficult to troubleshoot as I'm having to interrupt my customers' day to troubleshoot each time.
Here are the steps I've performed on my end. (without resolution)
Win7 x64 platform
1. Uninstalled Java from Progs and Feat
2. Uninstalled Jabber from Progs and Feat
3. Installed the latest version of Java as well as a known working version 6.29 for other apps that are required for my company
4. Cleared Java cache
5. Cleared cookies and temp files in IE
6. Reset Jabber
7. Deleted folders from the below locations:
a. C:\Users\username\AppData\Roaming\Cisco\Unified Communications
b. C:\Users\username\AppData\Local\Cisco\Unified Communications
8. Had customer attempt to login and still experiencing issues with not being able to see chats
I have attached a couple screenshots of my "conversation" between myself and my co-worker. I am the sender and my customer who is having the issue is the recipient.
The only solution we have come up with that "works" is to recreate the User profile in Windows. But that comes at the cost of re-configuring the user's applications back to how it was and is time consuming.
Any help is greatly appreciated.
