Hi Philippe,
If user i reactivated on CUCM, after sync between CWMS and CUCM, the account should be re-activated on CWMS. If an e-mail address is changed on this account on CUCM, it would create a new account on CWMS.
Maybe sync between CWMS and CUCM hasn't completed entirely and you might want to try it again.
As for deletion of the profile, that is not possible to do even by TAC/Engineering team as there is not tested procedure to do so in CLI.
If the account is for sure active on CUCM/LDAP, try syncing CWMS with CUCM one more time and see if that will activate the account on CWMS.
Make sure the account is not Inactive but Inactive* - which means deactivated by LDAP. If the account is just Inactive (without *),then that means it was manually deactivated on CWMS, and not deactivated by LDAP, so you can activate it manually on CWMS.
Also, check if you have enough permanent licenses available for this account to use when being reactivated. If the account had a permanent license installed and was deactivated, to reactivate it you need to have a permanent license available.
If the account is Inactive* even after the sync, then we would need to investigate the logs to see what is happening.
Kind regards,
-Dejan
