02-22-2017 03:24 AM - edited 03-17-2019 06:42 PM
Dear,
I have cucm8.6 and cups8.6 and jabber for windows as client.
the problem is that i create correct device for Jabber for Windows Client and i can use it in softphone mode but when i choose use my phone for calling the jabber can't connect to deskphone and see the Capture2.png screenshot. i don't know what would really be the problem.
another question is that what it should the CTI Server Address to unknown in show connection status. i promise that i configure xml and jabber parameter in cups correctly.
our solution is in presence mode and i create the _cuplogin dns record in DNS server
i appreciate if you could help me for that problem.
thanks.
02-22-2017 03:35 AM
Hi,
Looks like your template is incorrectly configured. You are currently trying to use 'Group Pickup; whereas you should be using 'Pickup'
Try this:-
voice register template 1 feature-button 1 Pickup
Also, you may wish to use a soft-key instead of feature-buttons
!
voice register template 1
softkeys idle Newcall Pickup Redial
!
HTH
Simon
02-22-2017 04:24 AM
thanks,
but i don't know if we were talking about the same things.
i said jabber,cucm,and cups????????????
02-22-2017 08:30 AM
Whoops, sorry. i replied to the wrong post.
02-22-2017 08:21 AM
Do yo have a proper CTI group assigned, the proper roles and permissions and have filled in the info to use CUCM in you Jabber?
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