Error Message "User account has been deactivated"

[obimaukenobi]

Hello, I'm having some issues with some users because when they try to sign on into Cisco Jabber or Webex Communicator the next error message is shown "User account has been deactivated". I was checking their Active Directory account and have no issues, everything works fine. If any of these users try to SSO on a different computer the same message appears, so I can discard a problem with the app, maybe we have to check something on the server but I don't know where to start or what can I do to solve and prevent future issues. I'm from technical support but if something has to be checked on the server I can involve the administrator.

Thanks in advance, I'll be waiting for your answer.

[Nirmal Issac]

Is the Jabber client talking to CUPS server or WebEx?

[Marcelo Morais]

Hi obimaukenobi,

 just to double check ...

 You are having this problem with only part of your users, am I correct?

 Are you trying to SSO "users with problems" on a computer that works with some users?

[malaen0922]

Hello mmorais,

Thanks for your answer, It's correct it's only with 10-15 users, I have over 6000 working fine. I have done the test you are commenting, trying to SSO the "users with problems" on some other computers that have no problem but the result is the same even if I try on a computer that is recently cloned.

[obimaukenobi]

Hello mmorais,

Thanks for your answer, It's correct it's only with 10-15 users, I have over 6000 working fine. I have done the test you are commenting, trying to SSO the "users with problems" on some other computers that have no problem but the result is the same even if I try on a computer that is recently cloned.

[Marcelo Morais]

Ok.

This problem happen with a new user or only with these 10-15 users?