Expressway E Jabber login error 'can't acccess server'

[yeruel77]

Hi Support,

any one who is voluntary to support on this.

I just configured traversal and UC zones. all is active.

and status of unified communications also okay.

the internal and external dns same name but different ip address.

A and SRV records configured on Public DNS. 

Internal jabber on android, Iphone and windows, mac working but external is canot locate server. 

please help what will be problem

[Jaime Valencia]

Can you properly resolve the collab edge SRV?

what troubleshooting have you done?

[yeruel77]

Hi i can resolve _collab-edge._tls.ienetworks.co and expwy.ienetworks.co to public ip 

[Jaime Valencia]

Then you want to review EXP-E and EXP-C logs during a login attempt to find out what's failing.

Do you have all the internal SRVs configured?