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Getting 20001 PERERR_CM_TIMEOUT error when sending HOLD command

vbashin
Level 1
Level 1

Our application is trying to put a call on hold by sending HOLD command to Finesse 12.6

2024-02-16T:17:15:49.108-0800 | Info | HVAS_Core | | DialogID 42850351 - Executed command: {"cmd":"HOLD","data":"{\"userid\":\"9991030491\",\"password\":\"00491\",\"extension\":\"9991030491\",\"dialogid\":\"42850351\",\"toExtension\":null}"}
2024-02-16T:17:15:49.108-0800 | Info | HVAS_Core | RMQPublisher | RMQ Publish on routing key: Core.Client.Queue and response: {"cmd":"CORE_RESPONSE","data":"{\"response\":\"Accepted\"}"}

and getting the following message:

<message to="9991030491@prdplucce00af.unix.gsm1900.org" id="BulEppuA">
<event xmlns="http://jabber.org/protocol/pubsub#event">
<items node="/finesse/api/User/9991030491/Dialogs">
<item id="b498e729-5a81-4864-a4d6-8a02fb4d558f7717557">
<notification xmlns="http://jabber.org/protocol/pubsub">
<Update>
<data>
<apiErrors>
<apiError>
<peripheralErrorCode>20001</peripheralErrorCode>
<errorType>Generic Error</errorType>
<errorMessage>CF_GENERIC_OPERATION</errorMessage>
<peripheralErrorText>An operation exceeded the time limit that was configured/allocated for that operation</peripheralErrorText>
<peripheralErrorMsg>PERERR_CM_TIMEOUT</peripheralErrorMsg>
<errorData>1</errorData>
</apiError>
</apiErrors>
</data>
<requestId></requestId>
<source>/finesse/api/Dialog/42850351</source>
<event>put</event>
</Update>
</notification>
</item>
</items>
</event>
</message>

 

Could you please advise on what might be causing this error?

0 Replies 0
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