There were some security-related changes in the Finesse HTTP configuration , starting version 12.5That’s what the Cisco documents say:Security EnhancementsIn Cisco Finesse the following security changes are implemented:• By default, Cisco Finesse Not...

We are experiencing a problem when trying to execute a Rest API HOLD command on the agent in the active stateAfter sending the HOLD command to the Finesse we are getting the following Generic Error response: 2021-04-07T:15:12:09.006-0500 | Debug | HV...

Hello, the Cisco Experts -We need to add the Agent Chat feature for our Virtual Agent Console applicationThe Agent Console currently utilizes the .Net Finesse APIs for the rest of the Agent operations (LOGIN, READY, ANSWER, HOLD, etc.)What SDK would ...

Hello Finesse Developer Community – We are developing the multi-agent Virtual Agents console application I’m getting some unexpected DROPPED notification for the agent attempting a Consult Call – could you please check the Finesse log and try to tell...

We are working with our own Virtual Agent Console application utilizing the Cisco UCCX 11.6 sandbox lab 1) We are trying to logout the agent with some reason code (we are using ones specified in the Cisco Finesse Administration Console\Reasons - 22, ...