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About vbashin
04-28-2021
vbashin
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Member since
08-19-2016
50
Posts
5
Helpful
1
Solution
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Re: HOLD command fails for the UCCE/Finesse 12.x
Created by
vbashin
in
Contact Center
04-28-2021
04-28-2021
Thanks Denise -do I need to collect some UCCE logs that you could possibly analyze? - If yes, which ...
HOLD command fails for the UCCE/Finesse 12.x
Created by
vbashin
in
Contact Center
04-28-2021
04-28-2021
We are experiencing a problem when trying to execute a Rest API HOLD command on the agent in the act...
What SDKs should be used for implementing the Agent Chat application for the UCCX 12.x
Created by
vbashin
in
Contact Center
10-14-2020
10-14-2020
Hello, the Cisco Experts -We need to add the Agent Chat feature for our Virtual Agent Console applic...
Re: Finesse - Why an agent could have get a DROPPED notification?
Created by
vbashin
in
Contact Center
03-28-2019
03-28-2019
Thanks Denise - i will proceed with my investigationWill try to reproduce it with the Cisco native a...
Finesse - Why an agent could have get a DROPPED notification?
Created by
vbashin
in
Contact Center
03-26-2019
03-26-2019
Hello Finesse Developer Community – We are developing the multi-agent Virtual Agents console applica...
Re: Finesse System Reason Codes for Agent Logout
Created by
vbashin
in
Contact Center
12-14-2018
12-14-2018
Hi Denisse - thank you for a rapid replyI tried https://hq-uccx.abc.inc:8445/finesse/api/User/Agent0...
Finesse System Reason Codes for Agent Logout
Created by
vbashin
in
Contact Center
12-14-2018
12-14-2018
We are working with our own Virtual Agent Console application utilizing the Cisco UCCX 11.6 sandbox ...
Re: Attended Call Transfer issue
Created by
vbashin
in
Contact Center
12-04-2018
12-04-2018
Thanks Denise,That's at customer site but I will try ...
Re: Attended Call Transfer issue
Created by
vbashin
in
Contact Center
12-04-2018
12-04-2018
Thank you very much, Denise -I'll talk to our PS team so they could open the TAC case and have them ...
Re: Attended Call Transfer issue
Created by
vbashin
in
Contact Center
12-04-2018
12-04-2018
Denise , thank you very much for the rapid reply! Attached please find the Finesse log capturing the...
Re: Attended Call Transfer issue
Created by
vbashin
in
Contact Center
12-04-2018
12-04-2018
Hi Denise,Finally, we were able to rerun the test and collect the Finesse Web Service logs (attached...
Re: Attended Call Transfer issue
Created by
vbashin
in
Contact Center
11-27-2018
11-27-2018
Denise, thanks for the rapid reply - it seems the Finesse logging settings at a customer site have b...
Re: Attended Call Transfer issue
Created by
vbashin
in
Contact Center
11-27-2018
11-27-2018
Hi Denise, Finally we coordinated with the customer so they agreed to collect the Finesse WebService...
Re: Attended Call Transfer issue
Created by
vbashin
in
Contact Center
11-09-2018
11-09-2018
Thanks Denise
Re: Attended Call Transfer issue
Created by
vbashin
in
Contact Center
11-09-2018
11-09-2018
Thanks Denise.Could you please send me the info on how to collect the CCE/CCX CTI server logs?Regard...
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Public Statistics
Date Registered
08-19-2016
08:12 AM
Date Last Visited
04-28-2021
05:37 PM
Total Messages Posted
50
Total Helpful Votes Received
5
Helpful Votes Given To
User
Helpful Count
Jitender Bhandari
5
Mohammed al Baqari
5
Jonathan Unger
5
See all >
Helpful Votes From
User
Helpful Count
alexstev
5
See all >