Our application is trying to put a call on hold by sending HOLD command to Finesse 12.62024-02-16T:17:15:49.108-0800 | Info | HVAS_Core | | DialogID 42850351 - Executed command: {"cmd":"HOLD","data":"{\"userid\":\"9991030491\",\"password\":\"00491\",...

I've been using the Devnet Collaboration labs for several years . Starting this year I noticed the following unpleasant changes:1) A number of lab choices have been noticeably reduced. Some labs are not present there anymore 2) It takes 10+ days to g...

There were some security-related changes in the Finesse HTTP configuration , starting version 12.5That’s what the Cisco documents say:Security EnhancementsIn Cisco Finesse the following security changes are implemented:• By default, Cisco Finesse Not...

We are experiencing a problem when trying to execute a Rest API HOLD command on the agent in the active stateAfter sending the HOLD command to the Finesse we are getting the following Generic Error response: 2021-04-07T:15:12:09.006-0500 | Debug | HV...

Hello, the Cisco Experts -We need to add the Agent Chat feature for our Virtual Agent Console applicationThe Agent Console currently utilizes the .Net Finesse APIs for the rest of the Agent operations (LOGIN, READY, ANSWER, HOLD, etc.)What SDK would ...