vbashin

Thanks Denise -do I need to collect some UCCE logs that you could possibly analyze? - If yes, which ...

We are experiencing a problem when trying to execute a Rest API HOLD command on the agent in the act...

Hello, the Cisco Experts -We need to add the Agent Chat feature for our Virtual Agent Console applic...

Thanks Denise - i will proceed with my investigationWill try to reproduce it with the Cisco native a...

Hello Finesse Developer Community – We are developing the multi-agent Virtual Agents console applica...

Hi Denisse - thank you for a rapid replyI tried https://hq-uccx.abc.inc:8445/finesse/api/User/Agent0...

We are working with our own Virtual Agent Console application utilizing the Cisco UCCX 11.6 sandbox ...

Thanks Denise,That's at customer site but I will try ...

Thank you very much, Denise -I'll talk to our PS team so they could open the TAC case and have them ...

Denise , thank you very much for the rapid reply! Attached please find the Finesse log capturing the...

Hi Denise,Finally, we were able to rerun the test and collect the Finesse Web Service logs (attached...

Denise, thanks for the rapid reply - it seems the Finesse logging settings at a customer site have b...

Hi Denise, Finally we coordinated with the customer so they agreed to collect the Finesse WebService...

Thanks Denise

Thanks Denise.Could you please send me the info on how to collect the CCE/CCX CTI server logs?Regard...