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I can’t log in with any user after Jabber upgrade. iPhone Client V9.5 new release

hzabaleta
Beginner
Beginner

recently updated the version of jabber for iphone which allows voice, video and IM in the same app. I can not log in, I get the following message "Failed to locate the server"

my CUCM and IM version 9.1.1

13 Replies 13

Mike Uilk
Beginner
Beginner

Also having this exact same problem. Jabber IM worked fine in the past. Now that I've updated to Jabber 9.5, I am unable to log into our CUCM IM and Presence server. My IT admin have confirmed I am setup correctly in Call Manager and have even reset my profiles. I have also performed a factory reset on the iPhone, no change in result. Jabber Voice works fine.

iPhone 5 v7.0.2

Did you install a COP file on your CUCM servers?

What cop file?

gallegosj
Beginner
Beginner

Having same issue. Jabber on iphone will not connect over vpn (Anyconnect) after update. It does connect over wifi and will reconnect when switching from wifi to vpn. But signout then try to sign in over vpn and it cannot locate server...

We are seeing the exact same issue here on a new deployment.  New Jabber for iPhone client connects over local WiFi but not via AnyConnect VPN to ASA.  Logging on ASA shows packets being dropped from VPN Client address to CUCM port 8443 & port 5060.  Any help in resolving this would be much appreciated.

dbooth,

See below post by Matt Martel Nov 21, 2013 6:24 AM. I first changed our Cluster Topology Name from SERVER TO SERVER.LOCAL.COMPANY (our internal domain name) and this broke our ability to connect entirely. It caused a database communication error as mentioned in the following doc: http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080b04158.shtml

I contaced TAC and they were able to back out the change I made to resolve the database error. Then we changed the Cluster Topology Name from SERVER to IP ADDRESS and Jabber on the iphone now works over VPN as well as internal Wifi.

John,

Thanks for your input, however our CIMP node is already defined by it's IP address rather than it's hostname or FQDN.

Dan

Matt Martel
Beginner
Beginner

Same issue here as well.  Cisco Jabber for iPad version 9.3.3 is working fine.  Cisco Jabber for iPhone version 9.5 is getting "Cannot locate server.  Check your server Address."  Both the iPad and iPhone are using the same exact username/password/server address.

Has anyone gotten anywhere with this yet?

Mike Uilk
Beginner
Beginner

Was able to finally get connected. Check your wifi domain information. While I am on our corporate secure wifi network, I needed to adjust the "Search Domains" within the Wifi setup screen. Mine had an extra domain which was not needed. Example, before mine was yourcool.notreally.com, I changed it to just notreally.com and now I am able to log in via Jabber. Although, there is still an issue when connecting over AnyConnect VPN. However, while on work Wifi, it works great now.

hzabaleta
Beginner
Beginner

I solved the problem. It is necessary to replace the hostname with the IP address of the Presence server.

My English is not very good

Matt Martel
Beginner
Beginner

Mike,

My search domain in WiFi was just blahblah.com.  There was not an extra domain in there.  I tried removing it and changing it to something different and same result when trying to use Jabber.

Hernan,

I have been using just the IP address of the server.  So in my case that is not the fix either.

I had the same issue until I changed the server name to the fully qualified domain name, example cups101.example.com

Try it and let me know if it works.

Mike

Matt Martel
Beginner
Beginner

I ended up opening a TAC case with Cisco on this and I needed to log into the Presence Admin Web console for our environment and change the Cluster Topology name for our server from just SERVER to SERVER.EXAMPLE.COM.

Restarted some services and now working on the iPhone with V9.5

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