Is Jabber support in CUCME 10.5 for MAC

[sulfi salahudeen]

Any one know if jabber support with CUCME for MAC.I am getting the below error message.

Feb  9 09:41:53.556: cme_uds_urlhook: http request url /cucm-uds/user/admin/devices
Feb  9 09:41:53.560: cme_uds_realm_authenticate username admin password P@ssw0rd
Feb  9 09:41:53.560: HTTP: Authentication failed for realm cme_uds_access
Feb  9 09:41:55.560: Mon, 09 Feb 2015 09:41:55 GMT 10.65.3.27 /cucm-uds/user/admin/devices auth_failed
        Protocol = HTTP/1.1 Method = GET Query = max=100
Feb  9 09:41:55.560:    Content-Type = text/xml

Feb  9 09:42:17.812: cme_uds_urlhook: http request url /cucm-uds/user/9999/devices
Feb  9 09:42:17.812: cme_uds_realm_authenticate username 9999 password 9999
Feb  9 09:42:17.812: validate_cme_user_credential auth user is 9999 and auth pwd w_}
Feb  9 09:42:17.812: cme_uds_realm_authenticate username/password authorization failed
Feb  9 09:42:17.812: HTTP: Authentication failed for realm cme_uds_access
Feb  9 09:42:17.812: HTTP: Authentication failed for level 15
Feb  9 09:42:19.812: Mon, 09 Feb 2015 09:42:19 GMT 10.65.3.27 /cucm-uds/user/9999/devices auth_failed
        Protocol = HTTP/1.1 Method = GET Query = max=100
Feb  9 09:42:19.812:    Content-Type = text/xml

Feb  9 09:42:57.108: %SYS-5-CONFIG_I: Configured from console by admin on vty0 (10.65.3.28)
 

[Wilson Samuel]

Per the document, yes

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeadm/cmelabel.html#40909

However with following restrictions:

Restrictions

• The Cisco Jabber CSF client (full UC mode) should register with a presence server such as cloud-based Webex server, or a Cisco Unified Presence server to enable the telephony features on the Jabber client.
• The Cisco Jabber CSF client supports only the visual voice mail functionality using Internet Message Access Protocol (IMAP) on the Cisco Unity Connection.
• The Cisco Jabber CSF client does not support phone based software conferencing.
• The Cisco Jabber CSF client supports only the softphone mode with Cisco Unified CME.
• Desk phone mode is not supported.
• The following Cisco Jabber CSF type of devices are not supported:

– Cisco Jabber for MAC (phone-only mode)

– Cisco Jabber for iPhone (both full UC mode and phone-only mode)

– Cisco Jabber for Android (both full UC mode and phone-only mode)

– Cisco Jabber for iPad (both full UC mode and phone-only mode)

[Wilson Samuel]

Hi,

I think I misunderstood your question.

Could you please post your router config for the CME?

I think you may want to add is

sip-ua

authentication username xxxxx password yyyyy

[sulfi salahudeen]

Hi Wilson

Running config attached.Cisco Tac says Jabber on MAC for CME is not support yet.The phone only mode works with windows only. Is that command need to add under sip-ua?

[Wilson Samuel]

I was referring to the document I saw on Cisco CME doc
 and per that it should support, could you please ask TAC, what does this document mean then?

Cisco CSF Device Type	CME Supported Version	Jabber Client Version
Cisco Jabber for Windows	10.0	9.1.0
Cisco Jabber for MAC	10.5	9.2.1
Cisco Jabber for Windows (phone-only)	10.5	9.2.1

[sulfi salahudeen]

Hi wilson

As per TAC

As per the following CME Admin Guide

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeadm/cmelabel.html#40909

###############################

Cisco CSF Device Type	CME Supported Version	Jabber Client Version
Cisco Jabber for Windows	10.0	9.1.0
Cisco Jabber for MAC	10.5	9.2.1
Cisco Jabber for Windows (phone-only)	10.5	9.2.1

Cisco Jabber for MAC is supported only in Full UC Mode.

Now the restriction section of the document states following information.

The Cisco Jabber CSF client (full UC mode) should register with a presence server such as cloud-based Webex server, to enable the telephony features on the Jabber client.

The following Cisco Jabber CSF type of devices are not supported:

– Cisco Jabber for MAC (phone-only mode)

#########################

Hence at the moment, Jabber on MAC is only supported in full UC mode and for full UC mode we need we need to register with a presence server such as cloud-based WebEx Server.

I have already raised a defect for support of “cucm-uds” query on CME.

Once we have the support of cucm-uds query on CME, we would be able to register Jabber on MAC

[aheredia05]

Helo Wilson,

I'am having the same issue than sulfi,

trying to register windows jabber 11.1.0 to cme 10.5 and get:

Oct  7 15:12:12.931: cme_uds_urlhook: http request url /cucm-uds/user/jabber/devices
Oct  7 15:12:12.939: cme_uds_realm_authenticate username jabber password jabber
Oct  7 15:12:12.939: HTTP: Authentication failed for realm cme_uds_access
Oct  7 15:12:12.939: HTTP: Authentication failed for level 15
Oct  7 15:12:14.939: Wed, 07 Oct 2015 15:12:14 GMT 192.168.201.55 /cucm-uds/user/jabber/devices auth_failed
        Protocol = HTTP/1.1 Method = GET Query = max=100 
Oct  7 15:12:14.939:    Content-Type = text/xml

this is the device pool config:

voice register pool  15
 id device-id-name JabberWIN
 type Jabber-CSF-Client
 number 1 dn 21
 dtmf-relay rtp-nte
 username jabber password jabber
 codec g711ulaw
 camera
 video
 
 voice register dn  21
 number 163

i don't know what is wrong.

[kashif2401]

I am also having the same error, has anybody solved this issue?

Please reply ASAP

[Pablo Roman Reinoso]

I think you are having this bug.

Cisco Bug: CSCus94093 - Jabber (Phone-Only Mode) support on CME using CUCM-UDS query.