J4W cannot connect to voicemail

[jeff.singh_2]

mobile users can login to vm using androids or iphones via expressway , i.e. they see new messages and can see old message headers etc.

However the same users on J4W while connected on the LAN in the office cannot connect to VM - they can dial in via their PIN i.e.  they dial unity pilot and login ok.  however they cannot connect via their j4w client using ldap authentication. they get no notifications. Status on jaw shows 'trying to connect' under voicemail.

[Manish Gogna]

Hi Jeff,

The following links should help

http://www.cisco.com/c/en/us/support/docs/unified-communications/unity-connection/116940-problemsolution-product-00.html

http://www.cisco.com/c/en/us/support/docs/unified-communications/jabber-windows/116517-problem-jabber-00.html

Manish

[jeff.singh_2]

Thanks for the reply Manish, will have a look at those.